Frequently Asked Questions
You have questions. We have answers. (Health Care Team FAQs)
Here's where you'll find a wealth of information commonly requested by consumers of Hill's™ pet foods - everything from company and product information to storage tips and purchasing. Browse the list below and then contact us if you still have questions.
Health Care Team FAQs
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Health Care Team FAQs
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What is the shelf life of Hill's™ products?
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How should Hill's™ products be stored?
Store food in a cool, dry area. Temperatures should not be below 50 degrees Fahrenheit or above 100 degrees. Dry product should be stored in the original bag. Once canned product is opened it should be covered and refrigerated and may be held for up to seven days.
Special considerations:
- Hill's™ Prescription Diet™ Canine/Feline a/d™ should be covered and refrigerated for no longer than 36 hours
- Hill's™ Prescription Diet™ Canine n/d™ should be covered and refrigerated for no longer than two days
- Hill's™ Prescription Diet™ Canine j/d™ should be covered and refrigerated for no longer than five days
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How much should a pet be fed?
Feeding guides should be used as a starting point only. Food amounts must be adjusted to an animal's individual needs. For more information about how much to feed your pet, select a product and review our online product reference.
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Which Hill's™ Prescription Diet™ foods can be used with Prescription Diet™ Treats?
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If the pet is on a different Hill's™ Prescription Diet™ product, what treats may be fed?
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How many calories are in each Prescription Diet™ Treat?
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I am interested in working for Hill's™. Where do I send my resume?
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Is the Veterinary Consultation Service available to clients?
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How may our hospital staff consult with a veterinarian on a case?
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How do I order a new key or other literature about your products?
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Common Questions for Hill's Veterinary Consultation Service
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How can I get in touch with the University of Minnesota to check on the status of a urolith analysis?
The Minnesota Urolith Center’s website is www.urolithcenter.org and the phone number is 612-625-4221; you need to set up an online account before you can use the website to check the status of a urolith.
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How do I FIND OUT the correct weight-loss feeding amountS?
The Healthy Weight Protocol online tool can help you calculate the correct target weight for an overweight or obese pet to help you calculate a proper weight-loss feeding amount.
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Why doesn’t Hill’s™ offer small sample bags of Prescription Diet™ pet foods?
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How do I get reimbursed for coupons?
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Where can I get a urolith analySed?
The Minnesota Urolith Center provides free analysis for uroliths. To complete your sample submission, please got to www.urolithcenter.org . Full step by steps instructions can be found here
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Where can I find a current copy of the Hill’s Key to Clinical Nutrition?
Please visit the Hill’s™ online key for up to date information on our products.
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How do I access the Hill’s Healthy Weight Protocol tool?
The tool is found here: www.HillsQuickReco.com/HWP. If you navigate to this site on a mobile device, you can also download the app and use it to calculate pets’ ideal weights.
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I forgot my password for Healthy Weight Protocol, what do I do?
Your password for the Healthy Weight Protocol tool is the same as your www.HillsVet.co.uk password; you can reset your password here
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